ORGANIZATIONAL KNOWLEDGE FLOW: TRAINING

A knowledge worker is an individual who generate new ideas and/or principally involved in dissemination/communicating knowledge or uses knowledge as the core resource (Kumar, 2004) to perform the task and they need extensive training all the way around to keep themselves update regarding any new/upcoming changes being brought in the organization. When we talk of knowledge circle then it seems utmost necessary to train all the knowledge workers ahead of their induction in the circle or else, the performance and outcome of the circle would ne be so beneficial as perceived.

Knowledge workers in an organization can be divided into three categories as those involved in knowledge creation, those involved in knowledge sharing and those involved in knowledge utilization (Abadesco, 2004) and all these three categories must be taken on board referencing their training needs which is the most important aspect of this process. This training is documentation based; the documents prepared in the first phase belong to different functions/operations and the operators of these functions/opttions are the real custodian of these documents. The focus of training revolves around four areas:
1. Provide conceptual understanding of all the documents (four tiers)
2. Verbal discussion to review the level of knowledge workers understandings
3. Pilot testing regarding usage of documents
4. Post testcing evaluation and corrective actions.

IMPLEMENTATION

The most important phase of this process is the formation of knowledge circles; at least two personnel form every knowledge based category (generation, sharing, and utilization) will be selected including the circle runner (Manager/Head of the department).

Figure: 5 {Formation of Knowledge Circle}
Fig5Knowledge Circle-7

All of the above captioned members would act as the permanent members of the knowledge circle with extensive training against documents to be used coupled with detailed knowledge of their responsibilities and related functions. It is mentioned here that the perception of their participation is diversified with reference to functional knowledge circles and operational knowledge circles but their presence would remain be the same and they are trained by the circle runner in the context of their involvement in the circle.